Manufacturing Company - IT Infrastructure

Overview

Provided comprehensive technical support and system enhancements including email system optimization, cloud service integration, and workflow automation.

Challenge

The client faced recurring email delivery issues, workflow inefficiencies, and challenges with user access management across multiple systems. They needed reliable technical expertise to resolve immediate issues and implement sustainable solutions.

Solution

We provided comprehensive technical support and system enhancements including email system optimization with proper email delivery protocols (DKIM, SPF), cloud service integration with Microsoft O365, domain management with DNS migration, system automation for license management, and ongoing user support.

Process

Support was delivered through a responsive model combining Issue Resolution, Root Cause Analysis, Infrastructure Enhancement, Documentation, and Proactive Maintenance.

Results

• Resolved persistent email delivery issues
• Improved system reliability and performance
• Enhanced security through proper configuration
• Streamlined user access management
• Reduced downtime through proactive maintenance
• Lower overall IT support costs through targeted improvements